Renewing your passport is not a hernia-inducing experience anymore. Yep, you just need to fill in the
2-page form, grab two recent pics, your NIC along with the old passport and head to one of the
6 police district headquarters with the applicable fees (between 400 and 700 rupees). Head back within a week and your new passport should be ready.
If you have an emergency then you may be better off braving the awful traffic and visit the PIO headquarters. There you will be greeted by some of the most relaxed public servants who are not exactly missing the big crowds of the old days. They are instead thinking about how to further improve the service.
Shouldn't we make them run the PMO?